Mobile locksmith serving Columbia, SC & surrounding areas

Monday – Sunday, 7:00am – 8:00pm

Terms & Conditions

Welcome to Prime Lockout. By using our website or requesting any of our locksmith services, you agree to the Terms & Conditions outlined below. Please take a moment to review them before using our services.

1. Our Services

Prime Lockout provides professional locksmith services for automotive, residential, and commercial needs. Our services may include car key replacement, key programming, lockout assistance, lock repair, lock installation, rekeying, and other related locksmith solutions.

All services are performed by trained and qualified technicians who are committed to providing reliable workmanship and professional customer service.

2. Service Availability

Prime Lockout is available 24 hours a day, 7 days a week, including weekends and holidays.

While we make every effort to respond as quickly as possible, response times may vary depending on your location, traffic conditions, service demand, weather, and technician availability. During busy periods, customers may experience longer wait times.

3. Liability & Warranty

We take reasonable care to protect your vehicle, home, business, and other property while performing our services.

Prime Lockout is not responsible for incidental, indirect, or pre-existing damage unless such damage is determined to have resulted directly from our technician’s negligence or improper conduct.

Warranty coverage may be available for certain services or parts. Any applicable warranty terms and coverage details will be explained to the customer at the time of service.

4. Cancellations & Rescheduling

If you need to cancel or reschedule a scheduled appointment, please contact us at least one hour before the scheduled service time.

Late cancellations or missed appointments may be subject to a cancellation fee. Repeated cancellations or no-shows may also affect future service availability.

5. Privacy

We respect your privacy and are committed to protecting your personal information.

Prime Lockout may collect and use customer information as necessary to provide services, communicate with customers, process service requests, and improve our website and services.

We do not sell customer information to third parties. Information may only be shared with service providers or other parties when necessary to provide our services, with your consent, or when required by applicable law.

6. Website Use

By using the Prime Lockout website, you agree to use it only for lawful and legitimate purposes.

You must not attempt to damage, disrupt, disable, interfere with, or gain unauthorized access to any part of the website, its systems, or services. Any activity that may negatively affect the website or other users’ experience is strictly prohibited.

7. Changes to These Terms

Prime Lockout reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective when posted on this page. By continuing to use our website or services after changes have been posted, you acknowledge and accept the updated Terms & Conditions.

8. Contact Us

If you have any questions about these Terms & Conditions or our locksmith services, please contact Prime Lockout. Our team will be happy to assist you.